Wide Loyal International Limited




1.     Most of goods are guaranteed for 12 months from the date of purchase, however, the guarantee is void if the goods returned show signs of misuse, neglect, damaged caused by accident or the goods have been altered or modified. Only the original accessories should be used in conjunction with our products, using alternatives may void the guarantee.

2.     Please check the packing damages or shortage once you receive the goods, and claims should be made within 48 hours after receipt.

3.     If any goods are damaged in transit, the customers will initially be responsible for returning the goods at their own cost.

4.     The goods will be inspected by us on return and, providing that we can verify the concern and that the goods have been returned as required, they will be replaced and the customers will be refunded for any costs they have incurred in goods’ return to us.

5.     Any goods returned in respect of a warranty claim that are found not to be faulty or that are considered to have been subjected to misuse or incorrect installation will be returned to the customer who will be expected to meet the carriage charges incurred in the process.

6.     The customer has the right to cancel the order at any time up to the end of 7 working days after delivery receipt provided that the goods have not been fitted, assembled or modified in any way, and they are returned in the original packaging and are still in a saleable condition. However, the customer needs to bear the return carriage fee, and the initial delivery charge will not be refund either.

7.     If returning unwanted goods of value over £5000, the customer will be charged a 10% re-stocking fee (10% of total goods value).

8.     The bespoke goods that have been manufactured specifically for the customer cannot be returned or exchanged only if the goods are deemed faulty or damaged.

Wide Loyal International Limited
Unit 40 Wates Way
Willow Lane Industrial Park
Surrey, London
Copyright © 2007 - 2010 Wide Loyal International LimitedAll rights reserved.